At our company, customer satisfaction is our top priority. The following return and exchange conditions are designed to protect customer rights and ensure a smooth shopping experience:
1. Return and Exchange Conditions
• Personalized Products: Products customized for individuals (e.g., personalized mugs, tumblers, notebooks, bags, t-shirts, jackets, etc.) cannot be returned or exchanged. These products are only eligible for return or exchange in cases of manufacturing defects.
• Designed Products: Standard design products can be returned or exchanged within 14 days, provided they are unused, undamaged, and in their original packaging.
2. Return Process
• To request a return, please contact us at [email address] with your order number and product details.
• Once your return is approved, the shipping costs are the responsibility of the customer (except in cases of manufacturing defects).
• After the returned product is received, your refund will be processed within 7 business days.
3. Non-Returnable Conditions
• Products that have been used or damaged.
• Products for which the return period (14 days) has expired.
• Products requiring unopened packaging for hygiene reasons (e.g., drinkware).
4. Manufacturing Defects and Missing Deliveries
• While our products go through quality control, if you detect a manufacturing defect or receive an incomplete delivery, please notify us within 7 days. In such cases, shipping costs will be covered by us.
5. Shipping and Delivery Information
• Orders are shipped within the specified delivery time. Our company is not responsible for delays caused by the shipping company.
• Upon receiving your order, please inspect the package. If the package is damaged, we recommend asking the courier to issue a damage report.
For more information, feel free to contact us:
• Email: coccoshme2you@gmail.com
Thank you, and we wish you a pleasant shopping experience!